FAQs

Homecare made easy.

We strive to keep the homecare experience stress-free for our clients. Below are answers to some common questions about our services and caregivers. If you need more information, don’t hesitate to give us a call at 301-816-5020 or email us.

Arranging Service

How do I arrange for service?

You can arrange service with a simple phone call to 301-816-5020. We will be glad to speak with you about your needs and how we can help.

I'm not sure what I need. Can someone help me figure it out?

Absolutely. Our caregivers and other staff are trained to help you identify what your service needs are and how to best meet them.

What hours are available?

SmithLife Home Care has a custom care approach. This means that we build the hours and services around your specific needs and desires—from one day to many, from one task to an ongoing schedule. We like to avoid daily minimums wherever possible.

Can I contact the agency after hours?

Yes. Please call our office at 301-816-5020 any time. Our managers are on-call around the clock.

How long will I wait for service after placing my request?

We can staff a case within hours in most cases.

Do I need to sign a contract with the agency?

Yes.

How long is the contract good for?

Until service is terminated.

Insurance

Do you accept insurance?

Yes. We accept most long-term care insurance plans.

How do I file the insurance claim?

We do it for you! And, we bill them directly.

What if I want more service than my insurance allows?

We will bill you for the remainder.

Scheduling Concerns and Cancellations

How can I cancel the service I requested?

With a simple phone call to our 24-hour number. We ask for 24-hours notice when possible. 301-816-5020

How much is the cancellation charge?

There is no cancellation charge.

Who do I call when my caregiver is unable to work?

We have trained standby caregivers if one is not available to work.

Will the agency respond to requests for ``short-notice`` services?

Absolutely! We pride ourselves on short-notice staffing!

Is there an extra charge for these services?

No.

Is there a minimum number of hours of home care service per day?

We are able to avoid daily minimum hours of service for most of our clients, although we sometimes must ask for a minimum 2-hour assignment.

Is there a minimum or a maximum number of hours of home care service per week?

There is no per-week minimum or maximum.

How do I make changes to the initial caregiver schedule?

A simple phone call to our office at 301-816-5020. Our staff can handle your request.

Our Caregivers

Do caregivers provide transportation, if needed?

We can arrange for transportation if we receive notice at least one day before your appointment.

What type of screening does the agency perform?

We conduct thorough screenings of all caregivers, including the following:

  • pre-employment drug screening
  • TB screening
  • criminal background check
  • previous employment verification
  • personal reference verification

All of our caregivers are bonded and insured and must be current on all documentation, including CPR and State certification.

Will the same caregiver assist me every day or will it be somebody different?

We strive for continuity of care. For weekly service, we generally provide one caregiver on Mondays through Fridays, and another caregiver for the weekend.

How can I be sure the aide I hire is competent?

In addition to being licensed by the state as a certified nursing assistant, and/or geriatric health aide, we require yearly certification in CPR of all of our employees. Our caregivers also are required to attend an annual minimum of 12 hours of in-service education in our office.

Client Services & Case Management

Is there someone available to assist me 24 hours a day/7 days a week?

Definitely. We have a 24/7 phone number that you can call after hours or on weekends. You can call this number at 301-816-5020, and an on-call manager will respond.

How long will it take someone to return my call after business hours?

If you do not reach our on-call manager directly via phone, someone will respond to your phone message generally within one hour.

Will someone from the agency call to see if I am satisfied with the services provided to me?

Not only that, we make in-home supervisory visits. We also conduct t surveys from time to time so that you may rate us and make suggestions anonymously.

How often will a supervisor call and check in with me?

The answer is as often as needed to make sure everything is to your complete satisfaction. We check on new clients weekly, and we call ongoing clients every 30 days, or more often if there is an illness, a hospitalization or other concern. A Registered Nurse supervisor will visit personally every 45 days.

Will you coordinate my care with my doctor?

Absolutely! We gladly coordinate our care with doctors, social workers, case managers and others, as well as family members, powers-of-attorney, and any other important people you designate.

Will my services be kept confidential?

Maintaining privacy and confidentiality is the law. No one has to know you are receiving our services if you don’t want them to.

Will I be responsible for providing meals for the caregiver?

No. Only live-in cases require meals to be provided.

Will my live-in caregiver require a private bedroom?

Yes.

Will my caregiver clean my house and do my laundry?

Our home care aids do light housekeeping and laundry.

What is the “Independence Plus!” Program?

This is a specialized program currently available to residents living in residences of Charles E. Smith Life Communities who need an occasional helping hand and not a regularly scheduled aide. Independence Plus! offers a menu of our most popular services, such as assistance with dressing or with a shower, doing a load of laundry or medication reminders.

Clients choose the services they need from this menu and pay only for what they use. There are no minimums, no hourly fees and no hidden charges. We plan to expand this service to other locations in the near future. You may call 301-816-5020 to learn more.

Still have questions?

No problem. Email us or call 301-816-5020.

She showed me with her impressive years of experience and very kind and caring personality how much help and comfort she could offer me as I was recovering.

Claire G., Bethesda, MD

Their care and service went far beyond the requirements of the job, and we consider all of them to be family.

Jerry S., Washington, D.C.

SmithLife Homecare has always been there to help me and my family with increasing levels of care.

Curtis L., Rockville, MD

My caregiver showed me ways to minimize my danger of falling, and to use my hospital bed and recliner to get the sleep that I needed.

Claire G., Bethesda, MD

Just as valuable to me as her nursing skills was her ability to provide me with companionship during my recovery.

Claire G., Bethesda, MD

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